If your CarePredict system is not functioning as expected or is intermittent, please verify that your WiFi or wireless network and your Internet Service are performing as expected. We have included a text overview and a video that demonstrates how to conduct troubleshooting on your Windows computer.
Step 1: Open Network & Internet Settings
Right-click the wireless adapter icon located at the bottom-right of the Desktop screen, then click Open Network & Internet settings.
If you are using a Windows 8 computer, the wireless adapter icon will look like this :
Step 2: Check Internet Status
The first screen that comes up is your Internet status. If your internet connection if operating fine, you will see a screen like this. You may want to try a couple websites to make sure it is working fine. If you are using a computer that is attached to a router with an Ethernet connection, you may need to test if the WiFi network is working using a computer that is not attached using Ethernet (uses only WiFi for the connection). Go onto Step 4.
If your internet connection or WiFi is not working, you will see a screen like this. You will need to determine if the cause of the issue is either the Internet service is not working or the WiFi network is not working. Go onto Step 3.
Step 3: Check the Internet Service Connection
Using a computer that is attached to a router with an Ethernet cord (is not dependent on WiFi), go to Step 1 above and check if the Internet service is working. When you check this, if your Internet status indicates "You are connected to the Internet" go to Step 4 to check the WiFi connection.
If you continue to receive a No Internet access screen, it is likely your Internet service is not working. You should contact your Internet service provider. You can still go to Step 4 to check your WiFi network as it may still be working even if your Internet service is not working.
Step 4: Check the WiFi (wireless) network connection
Using a computer that is communicating with the network ONLY using a WiFi (wireless) connection (is not connected using an Ethernet connection), go to the Open Network & Internet settings, click the WiFi (wireless) option on the left side menu and then select Show available networks.
On the right side of your screen you should see the available WiFi networks (screen below is example of writer's available WiFi networks). If the WiFi network is operating properly, you should see the specific SSID/WiFi name you are looking for in the available networks list and should be able to connect to it using the appropriate password for that SSID. If you do not see the specific SSID you are searching for, there may be an issue with your WiFi network. You should contact your WiFi network administrator or service provider.
If your WiFi network and Internet Service are both operating properly, you will see your specific SSID/WiFi name with words that indicate it is Connected:
If your WiFi network is operating properly and Internet Service is not operating properly, you will see your specific SSID/WiFi name with words that indicate No internet:
This video demonstrates how to conduct this troubleshooting on a Windows 10 Computer: